On a scale of 0 to 10, how likely are your clients to recommend your company’s services to a friend or colleague? Furthermore, do you have a sense of how your passive audience perceives you? The Net Promoter Score (NPS) can help bring these answers into focus, and provide you with the insights you need to improve your customer experience.
The end result? You will be able to grow your firm by transforming clients into "promoters" who in turn help you attract new business.
Download your copy of this free white paper and learn how to leverage NPS. Key takeaways include:
- What is Net Promoter Score (NPS)?
- The Rise of NPS and Why It Matters
- How Airbnb Uses NPS
- How NPS Works For Law Firms
- How To You Increase Your Net Promoter Score